Return Window

Customers are entitled to submit return requests within 30 days once your order is marked as delivered. You must reach out to our support team prior to sending back any goods. We will assess your application, verify return qualification, and supply you with proper return‑related guidance.

Return Eligibility

Except for goods arriving defective, damaged, wrong‑item delivered, or those qualified for returns under mandatory legal provisions, returned products need to stay unused, free from wear, unwashed and unmodified, keeping their original state. All accompanying components, accessories, instruction booklets, product paperwork and original packaging shall be sent back together with the merchandise. Proof of purchase is mandatory for every return application.

Non‑Returnable Items

Some products cannot be returned out of considerations for health safety, custom‑made features, hygiene standards or product integrity. Non‑returnable goods cover, but are not limited to personalized & custom‑built merchandise, unsealed hygiene‑related goods, gift cards, final‑sale labelled items and products explicitly noted as non‑returnable. Relevant return restrictions will be displayed on product pages or notified to you before your return gets authorised.

Damaged, Defective, Incorrect, or Incomplete Orders

Please examine your purchased items right upon delivery. Get in touch with us promptly if you receive damaged, faulty, incorrect or incomplete orders. To facilitate our case review, provide your order number together with clear photos showing the product, outer package and shipping label. We will evaluate your submitted materials and offer suitable remedies complying with local laws and store policies once your claim is confirmed valid.

Return Shipping

Buyers normally bear return shipping fees for voluntary returns caused by personal preference, such as change‑of‑mind returns, wrong item selection and other issues not stemming from our mistakes. When FreshSeale confirms items are defective, damaged or wrongly dispatched, we will offer proper solutions together with return or handling guidelines. Initial shipping fees will not be refunded, unless local applicable laws demand otherwise or we make explicit written statements.

Refunds

Authorised refunds will be processed to your original payment method after we receive and inspect your returned parcel. Refund completion timelines differ, which is subject to your payment processor, card‑issuing bank or relevant financial institution. Where legally allowed, deductions may apply for missing accessories, heavy wear‑and‑tear, man‑made damage, item alteration or value depreciation of returned goods.

Exchanges

Exchange service is subject to real‑time product stock status. In many scenarios, the most efficient solution is to return your qualified item and place a brand‑new order after your return request obtains approval.

Order Cancellations

Please send cancellation applications immediately after you complete checkout. We cannot guarantee order cancellation once your order enters processing, fulfilment, packing or shipment stages.

Contact Us

Should you have any questions about returns, exchanges, cancellations or refunds, please email us at service@freshseale.com.