FAQ

Q: Are your clothing items suitable for daily wear and skin-safe? A: Definitely. All our apparel is crafted from skin-friendly, non-toxic fabrics without hazardous dyes or chemical residues. Each item passes strict quality testing to guarantee safety and all-day comfort for everyday use.

Q: What is the typical delivery timeline for clothing orders? A: Orders will be processed within 1–3 business days once payment is confirmed. Standard shipping to the US takes roughly 3–7 business days. For international shipments, delivery ranges from 7–21 business days, subject to destination regions and customs clearance duration.

Q: Is real-time tracking available for my order? A: Yes. After your parcel is dispatched, a shipment notification email with an exclusive tracking number will be sent to you. You may enter this tracking ID on the carrier’s official website to view up-to-date shipping information.

Q: My item arrived damaged, defective or does not match my order. What can I do? A: Kindly reach out to our support team within 7 days upon receipt. Please attach clear photos showing the problem together with your order number. We will quickly arrange a complimentary replacement, exchange or full refund based on your choice.

Q: Do you provide international shipping for your clothing products? A: We deliver apparel to most countries around the globe. Please be aware that customs charges, import duties and local taxes levied by your destination country are not covered in the product price. These fees must be borne solely by buyers.

Q: Am I allowed to cancel or adjust my submitted order? A: Order cancellation and modifications (including updates to size, color or shipping address) are accepted within 3 business days prior to dispatch. Once the order enters fulfillment processing, further changes or cancellations cannot be completed. Please contact us right away if you require urgent support.